Account Deletion

You can permanently delete your CoachBase account at any time. This page covers both the in-app route and what to do when you cannot reach the app.

Route 1 — From inside the app (recommended)

1. Open CoachBase and sign in to your account.
2. Go to the Profile tab.
3. Tap Delete My Account at the bottom of the screen.
4. Read the warning and confirm.

Deletion happens as soon as you confirm, and it cannot be undone.

Route 2 — If you cannot reach the app

If you have lost your phone or cannot sign in, you can request deletion by email.

• Subject: Account Deletion Request
• Body: The email address registered on your account and your role (client or trainer)
• Address: the support address at the bottom of this page

When we receive the request we send a confirmation message to the registered email address to verify that the account is yours. After you confirm, the account is deleted within 30 days at the latest; in practice we complete it within a few working days.

We will not delete an account when we cannot verify your identity — this prevents someone else from having your account deleted.

What happens on deletion

Permanently deleted:

• Your account details (name, email, profile photo, gender)
• All of your measurements and body composition records
• Your progress photos and report photos
• Your training history and completed sessions
• Your nutrition logs and meal photos
• Your weekly check-in records
• Your message history
• If you are a trainer: your verification documents

Not deleted:

• Records we are legally required to keep (invoicing and payment records, where applicable), only for the statutory retention period and only for that purpose
• Aggregated, anonymous statistics that cannot be linked back to you

If you are a trainer

Deleting your account ends your connection to your clients and your access to their data. Your clients' own accounts and data are not deleted — they continue to exist independently of you.

If you still have active clients, we recommend letting them know before you delete your account.

If you are a client

Deleting your account also ends the relationship with your trainer. If you only want to leave your trainer while keeping your account, use the leave trainer option on your profile screen instead — that cuts your trainer's access without deleting your data.

Questions

Send any questions about the deletion process to the address below.